Everything you need to know about shipping, returns, and our guarantee.
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking once your order ships.
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (US) | 3–7 business days | $4.99 (Free over $50) |
| Expedited Shipping (US) | 2–3 business days | $12.99 |
| International | 7–21 business days | Calculated at checkout |
We ship worldwide. International customers are responsible for any customs duties or import fees upon delivery.
If your package hasn't arrived within the estimated timeframe, please contact our support team with your order number.
If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of your delivery date.
If you received a damaged or incorrect item, contact us within 7 days with a photo. We'll send a replacement or issue a full refund.
When you make a purchase we collect your name, billing and shipping address, payment information, email address, and phone number.
We share your information only with third parties that help us provide our services (payment processors, shipping carriers). We never sell your personal information.
You have the right to access, correct, or delete your personal information at any time. Contact us at lonexasupport@gmail.com.
By accessing our website and purchasing our products, you agree to be bound by these Terms of Service.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
Questions? Email us at lonexasupport@gmail.com.